RETURN, REFUND & CANCELLATION POLICY
In the event, that there is an error in the Services provided by us, we may refund the Entry Fee, provided the reasons are genuine and proved after investigation by Snapwin.
Please read the rules of each Contest before participating.
We do not cancel registrations once entered, however, in case of exceptional circumstances wherein any of the fixtures within a game are cancelled or abandoned without an official result, all game entries are considered void and the Contribution shall be duly refunded to User. There are no prize/winnings pay-outs and platform fee charges for these voided Games.
In case we cancel your participation in any Contest as a result of this, We will return Your Entry Fee to You within a reasonable amount of time for You to redeem the same by playing other Contests on Snapwin.
We will try Our best to create the best user experience for You. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payments made through a payment gateway, payment refunds will be made to the same account.
If, in a transaction performed by you on the Platform, money has been charged to your card or bank account and respective amount is not added in your Snapwin Account within 24 hours of the completion of the transaction, then you shall inform us by sending an e-mail to firstname.lastname@example.org from your registered e-mail address. Please include the following details in the e-mail – your mobile number, transaction value, transaction date and transaction ID. Snapwin will investigate the incident and, if it is found that money was indeed charged to your card or bank account without delivery of the balance in your Snapwin Account, then you will be refunded the money within 7 business days from the date of receipt of your e-mail. All refunds will be credited to your Snapwin Account.
The Host Entities may withdraw and / or cancel any contest(s) to be conducted or already conducted, without prior notice to any Users or winners of any games / contest(s). In such an event, Snapwin shall cause a refund of the amount of Contribution money contributed by each participant to be effected by instructing the Escrow Agent on behalf of the User (to which the User expressly consents).
In order to comply with extant law relating to deposit regulations, please note that the Users must withdraw any idle Balance lying in their Account within 180 days of having won a particular Contest. Similarly, Users must use any money in their Account within 180 days. If not, the said Balance will have to be forfeited by Snapwin.
Refund will not be processed if user participate in contest with contents which includes Nudity& Sexual content, Content against Safety of minors, Content violating intellectual property rights, Harmful & Dangerous content, Violent & Graphics contents, Content relating to dangerous organizations and individuals, Content related to suicide, self-harm and dangerous acts, Content relating to hate speech, slurs and hateful ideologies, Content relating to harassment and bullying, Content violating integrity and authenticity such as spamming, impersonation, and disinformation campaigns, Content relating to illegal activities, regulated goods, drugs and substance abuse, Content relating frauds and scams, Infringing any private information of a user, Actions that may lead to threat to platform security, Content providing links that may violate community guidelines
You understand and acknowledge that once a game has commenced, not being able to play due to slow internet connections, faulty hardware, internet connection failure, low computer configuration or for any other reason does not require us to a refund of the participation amount you may have paid for participation.
In case of any technical failures, server crashes, breakdowns, software defects, disruption or malfunction of service at our end, as a policy, we will cancel the game(s) and refund the participation amounts after proper verification and no service fee will be charged for such games and you accept that we are not responsible to you in all such cases. For any game, we have the right to cancel and refund the participation amount. In no case, other than a server crash, are we accountable for any of the User’s disconnections from server. We are also not liable for any prospective winnings from any incomplete game.
We do not hold any liability to any disconnection, lag, freeze or interference in network on the User’s computer or any other external networks.
Any questions or clarifications with respect to this Policy or any complaints, comments, concerns or feedback can be sent to Company at: email@example.com
Product name: Snapwin
Website: www.snapwin.live (This website contains only informational content and does not host any Service)
WORLD TALENT LEAGUE PRIVATE LIMITED
271, 1st Floor, 14th Cross, CMH Road, Indiranagar, BENGALURU, Bangalore, Karnataka, India, 560038